The role in brief:
The Agency Resource Manager is a critical operational leader responsible for ensuring the smooth and efficient delivery of work across all agency departments including Creative, Consumer Insight & Strategy, and Integrated Media. This person oversees resource planning and project momentum across all client projects, ensuring work is delivered on time, meets quality expectations, and supports client satisfaction and agency profitability. The Agency Resource Manager is key in resolving labor and timeline challenges across teams, managing non-digital trafficking and materials delivery for traditional ad formats (OOH, print, broadcast), and upholding high production standards. The position is central to agency success and reports directly to the Director of Operations.
Collaborates with:
Internal: Executive Creative Director, Creative and Production teams, Account Services, Consumer Insight & Strategy, Integrated Media, Finance/Ops
External: Freelance talent (e.g., artists, designers, illustrators, photographers, typographers and agents), production vendors, traffic and materials delivery contacts
Responsibilities Include:
Resource & Timeline Management
- Own and maintain a master view of resourcing across all departments and client projects.
- Monitor and manage project timelines from initiation to delivery, across Creative, Insight & Strategy, and Media teams.
- Lead labor resourcing estimates across agency departments, alongside Account Services, and ensure all work is scoped to match team capacity and timeline expectations.
- Partner with department leads to address labor gaps and resource conflicts, ensuring solutions that balance timelines, budgets, and workloads.
- Lead weekly resourcing and project momentum meetings, escalating risks and helping prioritize across the agency.
- Track productivity and resource allocation to support operational efficiencies and profitability.
Traffic & Materials Management
- Traffic and manage delivery of non-digital ad units, ensuring on-time materials submission across OOH, print, and broadcast production.
- Liaise with production teams, creatives, and media partners to align on specs, deadlines, and file readiness.
- Maintain schedules and checkpoints for materials trafficking, anticipating and resolving delays that could impact client timelines or budgets.
- Ensure delivery documentation and QC checks are in place for final files.
Creative Production Oversight
- Scope production feasibility in partnership with Creative, Production, and Account teams, ensuring timelines and resourcing align with client needs and agency capacity.
- Oversee the estimating process by collaborating with Designers, Production Artists, and Account Services to ensure accuracy and profitability in production and labor estimates.
- Review and validate vendor estimates for print, OOH, and broadcast work; flag risks or gaps in budget assumptions.
- Negotiate rates and timelines with external vendors and artists as needed.
- Ensure licensing and usage rights are secured for all creative assets.
- Maintain quality assurance across creative outputs and ensure consistent adherence to brand standards.
Process & Workflow Optimization
- Lead improvements to agency-wide workflows and systems; champion operational excellence.
- Implement tools and procedures that enhance efficiency, transparency, and collaboration.
- Stay current on evolving technologies, especially those supporting creative and production teams (e.g., AI tools).
- Track and report on job statuses, timelines, and potential risks to leadership.
Team & Collaboration
- Serve as a hub of communication between Creative Services and other departments.
- Act as a mentor and point of accountability for traffic/project management roles (if applicable).
- Contribute to team development, recruitment, and onboarding processes.
- Champion a collaborative and solutions-oriented culture across disciplines.
Success Looks Like...
- Projects are delivered on time, within scope, and with high-quality outputs.
- Resource challenges are proactively identified and resolved.
- Clients receive their materials on time for scheduled media runs, avoiding delays that impact performance or relationships.
- Agency operations improve in efficiency, clarity, and accountability.
Those who succeed in this role have the following qualifications:
- Bachelors degree in a related field
- 3+ years of experience in a related role
- Highly organized and adept at managing complexity and competing priorities.
- Diplomatic and persuasive, skilled at timeline negotiation and resource planning across functions.
- Detail-oriented, but able to see the big picture and connect teams to deliver end-to-end.
- Resilient and solutions-focused, calm under pressure and proactive in the face of shifting client demands.
- Operationally minded, with a passion for improving systems and increasing productivity.
- Adaptable and tech-savvy, keeping pace with creative, production, and agency operations tools.
- Proficient in project management tools (e.g., ClickUp), using them to drive visibility, accountability, and progress across cross-functional teams.
Where They Come From, and Where They Go...
Agency Resource Managers often come from Project Management, Traffic, or Production backgrounds, and have cross-functional experience in creative and operational roles. They are natural problem solvers with a passion for organization and execution — and can grow into leadership roles across operations, production, or general agency management.
Agency Values:
The following characteristics are expected of each employee of the agency regardless of role or responsibility:
Fearless: Of course we can do it. Absolutely. No doubt. Doesn’t matter if it’s the first time or the thousandth. We face and embrace and race through a changing world, brave because we have each other.
Tenacious: Proactive by nature, optimistic by choice. Forward as a way of life. Solve as a mode of thinking. If you believe in something, sink your teeth into it and go, go, go.
Passionate: Everything matters. Every client interaction. Every comma and every decimal. If it’s worth doing, it’s worth doing to the best of your ability.
Me & We: What can you do to make your team successful? Find your moment, your specialty, your piece of the puzzle. And then own it for the greater good.
Schedule and Location:
Monday - Friday 8:30am - 5:30pm. Remote work available Mondays and Fridays. This role is based out of our Colorado Springs, CO office.
Compensation:
The salary range for this role is $58,000 - $70,000/year
Benefits:
- 401k + employer match
- Medical, Dental, Vision
- Life and short-term disability (100% employer paid)
- Voluntary long-term disability
- EAP
- 9 paid holidays
- PTO, Floating Holiday, Volunteering Day
- Education reimbursement
- Employee referral program
- Employee recognition program where points turn into money!
- Higher education voluntary savings account (all ages)
Vladimir Jones is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Vladimir Jones is committed to building a diverse staff and encourages applications from minorities.
Vladimir Jones participates in E-Verify, which is a federal program used to confirm the employment eligibility of all new hires.
